FAQ

Preserved flowers are actually real flowers that undergo a special preservation process to maintain their natural appearance and texture for an extended period. Colour dyes are typically added during the preservation process to achieve a variety of vibrant coloured flowers. 

Preserved flowers can last for months or even years, depending on the environment they are kept in and how they are cared for. The colours will usually fade off and lighten as time goes by.

Preserved flowers do not need water at all! Keep them away from direct sunlight, excessive heat, and high humidity can help prolong their lifespan. Additionally, gentle handling and occasional dusting can also help in keeping them looking fresh for longer.

In environments like Singapore where humidity is very high, moulds can grow easily on the preserved flowers due to the moisture contained within them. If you spot moulds appearing, use a soft brush or dry cloth to gently remove them from the surface of the preserved flowers. After cleaning, place them in a sealed box with dehumidifier beads or silica gel for 2 - 3 days. This helps to absorb the moisture from the preserved flowers and prevent moulds from growing. If the moulds have spread extensively on some flowers, it might be best to discard them to prevent further contamination to the other flowers.

Delivery timings
Free standard delivery is available daily, anytime between 12PM to 6PM. 

Express delivery is available at $15 with following timing options:

• 9AM - 12PM
• 12PM - 3PM
• 3PM - 6PM
• 6PM - 9PM
  

Please order at least 2 days in advance to allow us sufficient time to prepare the flowers.

For delivery outside of standard / express delivery timing options or urgent next day delivery, please check with us for availability via the Contact Us form.

Delivery areas
Additional charge of $20 is required for delivery to Sentosa.

We do not deliver to restricted locations including Tuas, Jurong Island, Army camps, Prison, Police stations, Airline House and Changi Airport transit areas.

Recipient unavailability
It is the responsibility of the recipient or someone at the specified delivery address to receive the order at the scheduled delivery time. If the recipient is not available at the time of delivery, we will make reasonable attempts to contact them. If we are unable to reach the recipient, we may leave the delivery at the door or in a safe location.

Re-delivery/ Missed delivery
Please ensure that the delivery address provided is accurate and complete. We are not responsible for deliveries to wrong locations due to incorrect or incomplete addresses provided by the customer.

For any last minute change of delivery address within 24 hours of delivery scheduled, additional fee of $15 for re-delivery will be applied.

All sales made on our website are final. We do not accept returns, refunds, or exchanges due to a change of mind. Please review your order carefully before completing the purchase.

We prioritize the quality of every floral product before sending out for delivery, ensuring that each bouquet or arrangement meets our exacting standards.

In the rare event that you receive a damaged product, please inform us via email or Contact Us form within the same day of receiving the flower. We will assess the situation and provide assistance as deemed appropriate.